Privacy Policy

Privacy Policy

Last updated: January 3, 2023

Trenchless Utility Equipment Inc. strives to offer its visitors of Trenchlessutility.com the many advantages of Internet technology and to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorized third party. “Period.”

What Information we collet

We collect and use several types of information from and about you, including:

  • Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information and any other identifier we may use to contact you (“personal information”).
  • Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual. We may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.
  • Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
How we gather information from users

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you make a purchase. You may provide information when you participate in sweepstakes and contests, message boards and chat rooms, and other interactive areas of our site. Like most Web sites, Trenchlessutility.com also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site’s features according to your preferences.

What we do with the information we collect

Like other Web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.

We may use Personally Identifiable Information collected on Trenchlessutility.com to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by Trenchlessutility.com and other topics we think you might find of interest.

Personally Identifiable Information collected by Trenchlessutility.com may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

Transferring your personal information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

Your personal information may be transferred to and stored in servers located in the United States, South Korea, Switzerland, Japan, and Europe. The data protection laws in those countries may differ from those in Canada, and your personal information may be subject to access requests according to the respective laws of those countries.

Online Advertising We Utilize

In this section of our Privacy Policy, we want to outline and describe Targeted Advertising (which can also be called Remarketing or Behavioral Advertising), Google Analytics, and the choices you have related to this type of online advertising and data collection.

The third party ad networks and ad companies we utilize, including Google, serve our ads to you on sites across the internet based on past visits to our website. Targeted Advertising through third party ad networks, including Google, allows us the ability to better tailor our marketing and advertising to fit your needs by displaying ads that are more relevant to you.

Third party ad networks and ad companies we utilize, including Google, use cookies, and may also use web beacons and similar technologies, to collect user behavior Information during any visit or visits you make to this website in order to provide measurement services and advertising optimization only. As an example, the information that is collected by the cookie may include the number of times you visited a page and viewed and/or clicked an ad. The cookie does not collect personal information or give access to your computer.

If you do not want to participate in Targeted Advertising and Google Analytics data gathering you can opt out of the automated collection of information by third party ad networks, including Google, by visiting the Digital Advertising Alliance Consumer Choice page at http://www.aboutads.info/choices/ and by visiting the Network Advertising Initiative Consumer Opt-Out page at www.networkadvertising.org/choices/. You can also edit your Google Display Network ad preferences at http://www.google.com/ads/preferences/ and opt out of Google Analytics by visiting the Google Analytics Opt Out Page at https://tools.google.com/dlpage/gaoptout.

Children

Trenchlessutility.com does not knowingly collect or solicit Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe Trenchlessutility.com has any information from or about anyone under 13, please contact us at the address listed below.

Contacting Us.

We can be reached by contacting:

Trenchlessutility.com
Email: info@tueinc.ca

Changes to this Policy

Trenchlessutility.com reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Governing law

This policy and the use of this Site are governed by Ontario law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Burlington, Ontario, Canada. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Burlington, Ontario, Canada. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

Trenchlessutility.com is controlled, operated and administered within Ontario. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

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